Support
Having trouble with Shapequake, or a question about your data? Here are the most common answers. If they don’t help, drop us a line: we’re a small studio, but we read every message.
Write to us at
You can write to us in English or Italian.
Frequently asked questions
How do I change my ad choices?
In the game, open Settings › About › Manage ad consent. The consent form opens again, and you can give, change or withdraw your consent to personalised ads and usage analytics.
You can also reset or delete your advertising ID in your Android settings (usually Google › All services › Ads, or Privacy › Ads).
What is saved, and where?
Everything stays on your phone only: your best score, the game in progress (saved after every move, so you can pick it up with “Continue” on the home screen), your coins, unlocked themes and settings.
Shapequake has no accounts and no cloud backup. That means that if you uninstall the game or clear its app data, all of this is lost and we can’t recover it.
What happens to my coins if I uninstall the game?
Coins are earned by playing and by watching rewarded videos (there’s nothing to buy), are stored only on your phone and can only be used to unlock themes.
If you uninstall the game or clear its app data, your coins are lost and we can’t credit them again.
Can I play without a connection?
Yes, Shapequake works offline. You only need a connection for ads, including rewarded videos (to continue a game, double your coins or claim the bonus).
When you’re offline, the video buttons show “Video not available right now”, and you can keep playing as normal.
I found a bug. What should I send you?
Thank you! To help us reproduce it, tell us your phone model, Android version, game version and the steps that lead to the problem. A screenshot or short video helps a lot.
How do I exercise my privacy rights?
Email support@kobaltogames.com and tell us what you need: access, erasure, objection or anything else. We’ll reply within one month.
The privacy policy explains what data the game processes, who is involved and how to withdraw your consent at any time.